Product Support and RMA
Electronic Solutions.
Built for Precision.
Backed by Experience.
Hardware Support
Hardware product support is provided for all Divelbiss standard products. Support may be obtained via phone or email (email is preferred). When contacting support, please provide the Part Number, Serial Number for the product and a detailed description of the issue.
Software Product Support
Divelbiss provides support for software products. Free software support is limited to actual software product installation and normal use including help with functions, commands and languages. Our support staff will provide limited help with general applications and applications programming questions.
If you require in-depth help with your application software, we offer applications programming services as part of our Engineering Services.
In addition, Application Notes may be downloaded for our Programmable Logic Controllers (PLCs) for common industry applications. The Application Notes include the application description and application software.
How to Get Support
To help us assist you better, Divelbiss Technical Support responds to email support requests to support@divelbiss.com.
Support Hours: Emails are normally answered Monday – Friday, 8am – 5pm, EST (excluding holidays).
Product Repair
Divelbiss provides repair services for both warranty and non-warranty products that we manufacture. Should a Divelbiss manufactured product* require repair, please complete the form for an RMA number (Return Material Authorization). When the form is completed and submitted and processed at Divelbiss, you will receive your RMA number via email.
* Custom designed/manufactured products for OEMS can only be accepted for repair at Divelbiss through their original OEM (Original Equipment Manufacturer).